Frequently Asked Questions
Discover everything you need to know about your holistic beauty journey with Sulwhasoo.
How can I ensure my Sulwhasoo products are authentic?
To guarantee authenticity, always purchase directly from our official website or authorized retailers. Each product features a unique batch code and signature packaging consistent with our luxury heritage.
What is the correct order to apply Sulwhasoo skincare?
We recommend starting with our First Care Activating Serum to prime the skin, followed by water, emulsion, serum, and finally our Concentrated Ginseng Renewing Cream to lock in moisture.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout based on your local customs regulations.
What is your return policy for opened products?
We accept returns of unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used unless they are defective.
Are Sulwhasoo products suitable for sensitive skin?
Our formulas are dermatologist-tested and utilize traditional Korean herbal medicine. However, we recommend checking the full ingredient list for specific allergens or performing a patch test before full application.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.