Returns & Exchanges

At Sulwhasoo, we strive to ensure your holistic beauty experience is exceptional; however, if you are not completely satisfied, we accept returns of unopened products within 30 days of purchase. Complimentary return shipping is provided to ensure a seamless process for our valued customers.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all promotional gifts and samples included with the purchase are also returned.

• 3.
  Attach the Shipping Label

  Print the prepaid return shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves the returned items, your refund will be processed to the original payment method within 7-10 business days.